4
More Formal: Less Formal:
Could you please hold? Hang on a moment.
Can I just ask what it's about? What's it about?
Thank you Thanks
Certainly Sure
Shall I put you through to her? Do you want to speak to her?
5 1) b 2) c 3) not used on the telephone 4) a
7
2) No, I´m actually from Belgium.
3) I'm afraid he's not here.
4) Actually, I'll call back later.
5) I'm afraid I won't be in the office tomorrow. / Actually, I won't be in the office tomorrow.
6) I'm afraid Heather's line is engaged. / Heather's line is actually engaged.
12
Across Down
1 CALL BACK 1 CONNECTION
4 EXTENSION 2 CALLING
5 MOBILE 3 MESSAGE
7 PUT THROUGH 6 SPEAKING
10 AFRAID 8 HOLD
11 ENGAGED 9 CATCH
13
1) Kyoto Ito speaking.
2) This is Juan Suarez. Can I speak to Ms Sanders, please?
3) I'll be back later.
4) Brenda isn't in the office today.
5) Do you have my mobile number?
6) I'm afraid Mr Chang isn't in the office today.
7) I'll tell him that you called.
