Telephoning

Hello everyone, here are the answers to this week's homework regarding telephoning.

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More Formal:                                                                  Less Formal:

Could you please hold?                                               Hang on a moment. 

Can I just ask what it's about?                                    What's  it about?

Thank you                                                                       Thanks

Certainly                                                                          Sure

Shall I put you through to her?                                  Do you want to speak to her?

5 1) b 2) c 3) not used on the telephone 4) a

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2) No, I´m actually from Belgium.

3) I'm afraid he's not here.

4) Actually, I'll call back later.

5) I'm afraid I won't be in the office tomorrow. / Actually, I won't be in the office tomorrow.

6) I'm afraid Heather's line is engaged. / Heather's line is actually engaged.

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Across                               Down

1 CALL BACK                 1 CONNECTION

4 EXTENSION                2 CALLING

5 MOBILE                       3 MESSAGE

7 PUT THROUGH          6 SPEAKING

10 AFRAID                      8 HOLD

11 ENGAGED                 9 CATCH

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1) Kyoto Ito speaking.

2) This is Juan Suarez. Can I speak to Ms Sanders, please?

3) I'll be back later.

4) Brenda isn't in the office today.

5) Do you have my mobile number?

6) I'm afraid Mr Chang isn't in the office today.

7) I'll tell him that you called.